Thank you for considering Ranheat Engineering Ltd. for your industrial wood waste boilers and warm air heaters. We understand that sometimes returns are necessary, and we aim to make the process as easy and straightforward as possible.
Our returns policy is handled on a case by case basis. If you wish to return a product, please contact us within 14 days of receiving your order to discuss the issue. We will require your order number and the reason for the return.
We will review your request and respond with instructions on how to proceed with the return. Depending on the reason for the return, we may ask for photographic evidence or further details to assess the issue. We may also require the product to be returned to us for inspection before a decision is made.
Please note that returns may be subject to a restocking fee, which will be discussed with you prior to the return being processed. Shipping costs are non-refundable, and customers are responsible for any return shipping costs.
Please ensure that any returned product is in its original packaging and in the same condition as when it was received. We cannot accept returns for products that have been used or damaged by the customer.
If a returned product is found to be defective or damaged, we will provide a replacement or issue a refund, depending on the customer’s preference.
Thank you for choosing Ranheat Engineering Ltd. If you have any questions about our returns policy, please do not hesitate to contact us.